Provision of Services

General Terms and Conditions

A letter of engagement detailing our terms and conditions will be provided at the commencement of any engagement to which they apply.

Applicable Law

The provision of services provided are governed by the law and practice of England & Wales. The courts of England & Wales will have exclusive jurisdiction over any claim or dispute over any matter concerning the service and any matter arising from it.

Professional Body

We are subject to regulation by Association of Accounting Technicians (AAT). The website of our professional body is www.aat.org.uk where you can find details of our firm in the register of members along with the code of ethics and the regulatory framework with which we are required to comply.

Professional Indemnity Insurance

We are required by our professional body AAT to have professional indemnity insurance. Details about the insurer and the territorial coverage can be provided on request at our offices by appointment or via email.

Complaints

We aim to provide an excellent service at all times. However should you be dissatisfied in any way please contact Caroline Hinde. This may be done by writing to Wecount Ltd, Business Central, 2 Union Square, Darlington, DL1 1GL, or by telephoning this office, or by emailing caroline@wecountltd.co.uk. We undertake to look into any complaint carefully and promptly and to take all reasonable measures to resolve the position to your satisfaction. If we do not deal with your complaint to your satisfaction you may take up the matter with our professional body AAT. At that point, if appropriate, We shall also provide you with details of an approved body that you may wish to contact with regard to a possible alternative dispute resolution process.

Wecount Ltd is a Limited Company, registered in England & Wales, Company Number 13620308